Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Subscription pack is not adding on

I have recently swapped my number over to EE on the 20th and my subscription pack still hasn’t been added on.

Need my old number

Dear EE Customer Service Team, I am writing this email to request your assistance in retrieving my old phone number. I have been an EE customer for several months, and I previously used this number with my EE account. However, I had to switch to a ...

Unable to top up phone

I am using EE's website to top up a phone other than mine. I input the phone number, then the email address, but I never get taken to the payment page. Instead it just goes back to the phone number page. I've tried quite a few times, without succe...

Pay &go sim

Hey, I just bought my daughter her very first phone and looking for a sim that we can just top up whenever needed as she will mostly be on WiFi. All I can find are sims where you buy a monthly bundle. Was hoping to stick to EE as that's what network ...

Resolved! Used Sim Card

I had a sim card I used last September/October. I am planning to come back to the UK next May and want to use the same sim card. Is this possible? Can I load the card in Canada before I travel or do I need to be in the UK to start the plan.

10£for 20gb pack

I've recently got a sim card I ported it from giffgaff , then I wanted to pay monthly for the deal shown on the letter I got with the card, but it didn't show up online, I called ee on 150 and the guy helped me out and put it if I topped up with 10 p...

Subscription plan didn't auto renew

Hi, I'm a happy EE contract customer, and recently someone I know has joined EE (on my recommendation!), but initially PAYG, though may change to contract in future if all works out well.The timeline goes like this:22 Janinserted sim, signed up to 15...

Top-Up

HiIf i do a top-up of £5, how much data (gb) will I get? And for how long?I'm confused between a top-up and buying a regular subscription pack.

Refund request

Hi. Last night I tried to add on more data until my allowance renews on the 26th. I did eventually manage to buy 15gb of data after trying for a long time. However, I was charged £10 to renew my 30gb monthly date yet this never updated and the old pl...

Activate new sim in mini wifi

Hi I understand I can use a PAYG SIM card in my mini wifi. I’ve inserted one but nothing happens. Do I need to do something to activate it? If so, what? Any help would be appreciated, Thanks