Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data not working in germany

I bought an eu card in the uk and when registered it stated via text that I have 15gb to use in 30 days for UK and EU. I have turned roaming on and have not used all the data, nor has time passed but data is not working.

scummy move...

hey,before i could use my credit to quickly check emails and such now it seems like its been disabled and u are being forced to buy datapack/addon but i dont understand why i cant just use my credit since i dont need it for a full day im a college st...

Resolved! second pay as you go phone

I have two mobile numbers on my ee account both pay as you go but I can only find one number when I log on to my account? I'm not good with computers so can someone help me please. They are not smart phones.

Resolved! Two pay as you go numbers on one account

Hi, I’m a student here and need a work phone number but I am wondering if I could add another EE pay as you go number to my account and have them both paid simultaneously? Plus it saves having multiple email addresses and passwords. Can I have two nu...

Adding a device

Hi, can someone please give me a step by step guide on how to add another mobile number to my online account. I have twin daughters both on ee but only one on the app. I'm using the mobile app. Thank you

Subscription packs

Hi, I’ve topped up credit on my pay as you go sim but it won’t let me choose a subscription plan as it’s saying there’s an error on the page. Is there any other way to use my credit to get a subscription plan?

Resolved! How do I find out if a payg sim is still in service

PAYG SIM

Hi... I'm current in Thailand with a PAYG Sim which was activated in the UK. Is there anything I need to do to receive txt messages while on holiday or will I automatically receive messages sent to my number. Currently I have not received anything

Resolved! Top Up to old pack.

So I don't know how this all works. I just started using EE and my first renewal was about to happen. I did not know by not paying my top up my 25 GB would not roll over to the next month. I spent 15 on 30GB. I would like to keep on this plan, and ha...

Mini wifi

Bought a mini wifi broadband the top up card does not work and struggling with a voucher as I don't have an ee phone,quite useless in the branch I went in.