PAYG cannot be linked with my account

[wayneww]

bought a new PAYG sim card, tried to add it to my account which has no number on it, but failed. alert message saying "this number has been linked with other aco**bleep**". why and how to get it sorted?

[Leanne_T]

Hi @wayneww 

Thanks for coming here. 

Are you logged into your My EE account and adding the number in the account settings, when you get this message? 

Thanks. 

Leanne 🙂

[wayneww]

Hi Leanne, 

thank you for your reply. its all sorted. the number has been registed by my sis. 

sorry for the troubles. 

regards,

Wayne

[Katie_B]

Thanks for coming back and letting us know @wayneww. 

Katie 🙂