Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I am trying to top up my sons mobile

I want to top up my sons mobile but it keeps coming back an error has occurred.It is the correct number.thanks

Payment

Hi,Yesterday at around 11:45 I made the payment of 15 pounds. I thought that it would get me the top-up. Can you kindly tell me how I can refund that money because my top-up was not added? Thanks.

Resolved! Question

Why is my pay as you go sim is renewing every month and how to cancel it ? Thanks

Pay as go

I have changed my plans from a monthly contract to a pay as you go how do I add money to this new account assuming the old account is now stopped

Renewing pack

I cannot see my how much left in pack. How much minutes, data and texts, I cannot see at all. Everything is 0,zero. And I did top up 20 pounds as usual but the difference was the date, I topped up before the due date. I hope there is no scam of somet...

Resolved! Card charges

I am a pay as you go customer for a router that I got just before the summer I have just noticed that there has been monthly payments going to EE for the pay as you go SIM card from as far back as August im not happy about this at all as I never use ...

data

i had 150GB of data left in my last pack, ive been with ee for a very long time and ive been saving up my data. when i topped up again with the same oack i always use, i now only have 12.9GB but surely i should have more than this considering i haven...

payg £15pack reset after 12am but last mths data hasnt rolled over

cannot buy 10 GB pack

I'm not able to buy the 10 GBP pack of 30days , even though I have the credit it my account .texting PACK10 to 150 also is not working . In both the myEE app and in the EE site , wheen I try to get the pack it shows ' System failure ' or ' Cannot get...

Problem with sim card

hello.Few weeks ago I purschased an ee sim card.I installed this sim into my mobile phone.Everything looks good with one exception.I can't make a calls and text a message.I have already created an account in EE aplication ,made some moves to top up ,...