Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG Sim Abroad

I am going to Pennsylvania for 22 days and am thinking of buying a sim only payg. I can see the charges in the EE plan but want to confirm it is £2 per day for using from the USA. So therefore if I buy say a £30 payg and text roam 150 to EE it is a...

do i add a new phone

How do I add a new phone

Resolved! New payg sim, pack showing but no credit.

Hey, I've just received my sim and saw my pack on myee, the pack (£10 prepaid for calls, text and 5gb data) is showing but my credit remains at £0. I can't make calls but can receive them. Does it really take 2 days to activate as the paperwork sugge...

Unable to subscribe to packs

Hi I am a new EE Pay as You Go customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear...

Resolved! New phone

Hi, I am wondering if anyone could help. I already have a pay as you go sim, which I pay monthly for and was told after a few months I can get a phone by it's self rather then paying for the phone and 2sims. I have tried to do this but can't find an ...

Resolved! Sim card is my tracker but Ive lost communication with it, even after topping up

Anyone any ideas, does ee need to 'wake' it up

Can I still pop up my sim card?

Hi! I’ve got my SIM card at London heathrow airport and the number is xxxxxxxxxxx， but I’ve stopped used it after I cine back to Taiwan. I am going to Europe again next month. Can I still pop up my number and continue to use it? Thank you for the hel...

Resolved! Can I text or call to UK from North America using my PAYG pack sim

I will be travelling to North America with my PAYG pack sim. I want to be able to send text message or make call back to UK when necessary. Do I just top up my account with some money (credit) to allow for international (non-EU) roaming? Do I have to...

Resolved! Cannot link my UK visa debit card for payment

Good evening. I am on Pay As You Go Plan and my current pack is expiring soon. I would like to topup in advance with my UK visa debit card to avoid lost of signal when it expired. However, I can neither find the "bills and payments" nor the "direct d...

Puck

i have bought wrong puck and I want to change my puck immediately,how can i do this?i mean I don’t want wait 30 days to continue another puck,please help me