Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
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  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
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  • 0 replies
  • 6 Helpful

Im in pakistan

Hi, my contact expired on 22/9/22.i gave 1 months notice on 22/8/22 to switch to pay as you go once it expires so i can keep my number. As i am in pakistan now for 3 months, im not receiving no texts or calls whilst im in pakistan. What do i do to ke...

Enquiry about add ons

Hi there, I want to add more data on to my pack, when I add on and go to pay it says it 10GB for £13.00 but it says it will expire today? I was just wanting a bit more understanding, is the data only for today or will I be able to use it from today o...

Phone aboard

Hello I’ve got a pay and go sim but no text or calls seems to be working whiles am aboard it won’t allow me to ring ee to ask them to sort it over the phone any help? 

Data Rollover matter

Hi, I am currently on my 2nd month of £15 payg plan, but I don't get my unused data to rollover on the current new pack as advertised. For your information, I have 23 GB of unused data from the expired pack on previous month, which is alot to waste.M...

joyl by Contributor
  • 358 Views
  • 2 replies
  • 0 Helpful

PAYG Pack Auto Renew doesn't work

Hi,I got a PAYG sim advertising 15gb data,  unlimited texts and minutes.It worked fine until it come to the end of the month and didn't renew. I was without service and live chat wasn't very helpful.Now i can't even access the "Packs" page on myEE. H...

Credit used not pack data

I used my phone the day prior to my pack renewing, but it used up £4.40 of my credit I don't understand why. As it should of allowed me to use my phone up until the end of the day. How exactly do the packs work here O2 were more easier to understand ...

KJ37 by Explorer
  • 386 Views
  • 3 replies
  • 1 Helpful

Bought a prepaid SIM for EU data but it's not working

I bought a 30GB sim at the Heathrow airport for my trip to Spain/Portugal. I've inserted the SIM and registers with EE but I have no data at all and I can't even call the help line, it just says the number is barred.  Am I doing something wrong? The ...

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Rizzle by Visitor
  • 634 Views
  • 1 replies
  • 1 Helpful