US user on a SIM from 7 months ago - can't set up a new subscription pack

Maple4 · ‎29-04-2023

Hi, I was in the UK in August / September 2022, and I went to an EE store to get a SIM card. That card is currently in my phone and the number appears to be functional (I got some auto texts from EE when I reactivated the SIM). I am traveling back to the UK next week, and I would like to buy a subscription pack for this line. But every time I enter a card number, nothing happens. Both on my phone and on the webpage, it just clears the form and expects me to start over. Any idea what's going on here?

XRaySpeX · ‎29-04-2023

Enter the mobile no. where?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎29-04-2023

Sounds like your PAYG SIM has gone into hibernation after over 6 months of non-use..

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Maple4 · ‎29-04-2023

Thanks XRaySpeX, I guess I'll try to create a new phone number on this SIM then. It was a pain to get it last year, and I don't want to waste an hour on arrival if I don't have to.

XRaySpeX · ‎29-04-2023

You can't create a new phone no. on a SIM. You'll need to buy a new SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Maple4 · ‎29-04-2023

No, I'm still confused. How was EE able to send me texts if the number is no longer mine?

Maple4 · ‎29-04-2023

Thanks - I see that now. It would have been better if the website or the app could have just said "this SIM and phone number have been deactivated."

XRaySpeX · ‎30-04-2023

As receiving texts worldwide is free they probably get thru'

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)