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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 577 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 777 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24163 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13232 Views
  • 0 replies
  • 6 Helpful

Bought a £10 pack, not showing up

Renewed my current £10 pack, yet no data has rolled over and its saying that standard rates apply despite having bought it. Also showing that I only have 1000mb data, despite buying the pack yesterday and not using any data

Top up

Hello,I have just topped up my sim £10 and it’s automatically taken 5 off and given me a pack 5. I did not want this as I wanted a pack 10 please can the automatic renewal be turned off and the 5 pack swapped for a pack 10  thanks

Liam581 by • Visitor
  • 509 Views
  • 9 replies
  • 1 Helpful

new phone

I have just got my first mobile phone got the sim card put it in then got top up  with a vocher number and i am stuck do not know what to do next

c1001 by • Investigator
  • 501 Views
  • 5 replies
  • 1 Helpful

Pay as you go

I paid £20 ready for my pack to be automatically renewed and it went out immediately and then a further £18 was taken despite me being unaware that it was going to be taken as I had not been told I now had a subscription to EE as this had never happe...

Data taken away

Just as I was starting to be happy. Topped up as normal. Been given 1 gig of data no messages no calls for £10 plus lost all my previous data calls and messages. It appears as I have been reading that EE are prone to doing this

New subscription

Im new to EE and have run out of data only two days into my subscription pack. So I have bought a new pack with 5Gb of data. I had a text confirming this but my phone still shows 0data. I appear to have access to the internet etc. Do I need to do any...

Smp80 by • Visitor
  • 278 Views
  • 1 replies
  • 1 Helpful

Unable to receive international text on PAYG

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help. 

tracey510 by • Investigator
  • 756 Views
  • 22 replies
  • 0 Helpful

pay as you go subscription pack

I have only ever used my android phone up to now as an emergency pay as you go and used wi fi where I have found it in a public setting when on the move.Am going to Spain shortly. I am considering taking out an EE subscription pack for use in uk and ...

Fradgers by • Visitor
  • 420 Views
  • 1 replies
  • 1 Helpful

Unable to get data

I have £5 in my credit, how do I use it to buy data Also cancel my initial pack.

19753 by • Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful
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