Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

When it comes to charge to bill, can i use the credit in my account?

top up

I have a pay as you go sim and topped up £30 but it shows only £15 was credited so i’m not sure what happened to the other £15.

Credit vs subscription pack

I purchased a Pack - Data, phone and text. £10.That left £5 credit.According to my usage I have used .2 Gb of Data - no phone or text usage. Which is correct.However my credit has been reduced to £2.20 (from £5) - I do not understand why? I thought a...

Just put pre paid SIM in Samsung galaxy but not working. Please help

USA Roaming - PAYG

I use PAYG, buying a new pack every month. The money is automatically taken from my debit card. I’m going to New York soon and want to be able to use my data pack in the USA. How do I do this or do I need to buy something else?

Subscription packs error

Why is it that an error message is always shown everytime I attempt to access subscription packs? Is there other way or purchasing data pack?

Resolved! How exactly does Data Rollover work?

Hello, I joined EE yesterday and went with the £15 Subscription Pack that’s gives me 15GBs of data each month. I noticed that EE offers Data Rollover each month and I am just wondering how exactly this works?I could be getting this absolutely wrong b...

Packs

Why haven't my pack renewed

Top ups

I don't like the subscription packs that we have. I use to be able to do a top up with my top up card or my visa debit card and then every month. it would take my money from the top up which gave me dasa and that would last 30 days. How do you get i...

Restore phone number service

Hi,For some really important reason I really need to restore this phone number. I’m aware of I haven’t used this number for some time and I just added up some credits. Is there any way I can use this number again?Really appreciateTingyu