Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE are a bleeping joke,credit in my PAYG account and can't top up. system failure

Has anybody else been having this problem...also made several phone calls to have content lock turned off, been told its been done only to find I can't even watch some stuff on youtube let alone get on my gaming or betting sites.....I'm 59 years old ...

Resolved! Can't send or receive MMS messages

Hi, I don't be able to send or receive MMS messages (photos, voicenotes etc.). I have MMS enabled on my phone but when I send a voicenote or photo it says "Message not sent: Service not activated on network".Hope someone can help

top up

i paid my phone bill online. the payment came out of my bank but on EE it’s saying that i haven’t paid

new payg sim with new £20 subscription pack, no calls, no data!

Bought new payg sim (on 7th March) with new £20 subscription pack, but now, no calls, no data! It worked for a couple of calls as soon as I installed the sim (9th March). Now I am told I do not have enough credit to make any calls. I also dialed 15...

Nerf too borrw credit it's an emergency

Please help me I think I deserve it after all the badges and all the things that I have passed to help people in the past and that I have helped about 20 odd people and I've got about 20 of the awards that I just looked at my profile

Resolved! Renew a pack to another pack

My current pack will end up at 7th of April.But i want to renew it to another pack.How can i do this?

Sim activation

How can I activate my sim? I already purchased a monthly pack, but I can make any calls nor send text, and I also can’t receive any. And don’t know how to contact customer service. I tried activating the sim myself, through App EE but it didn’t work....

Hi

Hi good day I just topped up and I am unable to use my data please can you do something about it

Resolved! Transfering Credit

Hey, I have 20£ credit in my account, is there a way to buy mobile data with it for a different SIM card than registered with my account? Thank you

Resolved! Subscription/Top up issue

Hello, I am unsure to what's the problem but recently whenever I attempt to subscribe or top up using my virtual card through phone, the card number and cvv during the payment process says it is unavailable and I can't enter anything. Please advise.K...