Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

My credit being used despite having a monthly PAYG pack

HiI have a small credit on my EE account and my monthly pack is renewed using a card every month. However, I can see my credit going down and I am not sure why this happens. I know that photo messages are not included in the monthly pack but what e...

Cant text

Got my sim in my new phone all topped up, can make calls but can't send text, T.I.A

Resolved! £1 per week pack, how long can I stop pack for without losing package

£1 per week pack, how long can I stop pack for without losing package

Resolved! Top up

Please make fast

Text message not working

I’m unable to top up my ee voucher. I purchased it through the store but it’s not sending.

EE spam call feedback

Hi, wanted to share my feedback about the call I received from EE marketing dept. They were very insistent offering me a "good deal" to subscribe for 24 month, I said thank you, I don't need it please keep everything as it is.And then I was charged f...

Phone blocked

My phone has been blocked and I cannot buy packs or receive calls and texts and I don't know how to unblock it. Can anyone help me?

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4g calling

Read more Hi. I recently moved my mobile number to EE and I am using a iPhone 12. I should be getting 4g calling but when I make a phone call it drops to 3g. In the settings when I try and turn it on the message comes up to contact EE to switch it o...

Subscription pack

I thought I had cancelled the £20 subscription pack but Customer care told me i still have it and just need to switch to change to the £10 pack but the account says I don’t have a subscription pack. It’s for my fathers phone which I don’t have acces...