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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 808 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1151 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25031 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13485 Views
  • 0 replies
  • 6 Helpful

I cant buy data

I have credit on my account (mobile broadband dongle) but it won't let me go to the page to buy a data plan. I just get a screen saying 'forbidden, you don't have permission to access this resource'. I have tried the dongle on several devices and get...

Resolved! APP cost PAYG

How much would a JET 2  travel company APP cost PAYG.Using this in Europe

johntwo by • Investigator
  • 297 Views
  • 1 replies
  • 0 Helpful

Expire date

My best regárd! I bought a 15gb yesterday and I am not usung it right now, is there a way that I can pospone expore date before the month is complete?

Resolved! Voucher issue

can you please help me how can i Top up my voucher  

Sha28 by • Visitor
  • 616 Views
  • 2 replies
  • 0 Helpful

Only 1GB

Hi team,I topped up £10 as usual and my usual pack should be 4GB data + around 6GB worth of free boost.however on the app it shows that I have only got 1GB? Could you please advise?I know there are these 1GB free data when you top up and would that b...

Can not buy a pack

Hello, I top up my si with 20 £.after i sent text to 150 ,,pack15" it reply my that this pack is from new range and....if i want this pack to reply YES.I did it and nothing happen

Lubcho6 by • Visitor
  • 292 Views
  • 1 replies
  • 1 Helpful

Top up on new app

I have tried several times to top up on the new EE app. I have inputted all the info, and then directed to NatWest to approve payment, but when I follow instructions on NatWest app, I am usually directed back to the same page I left in old EE app, bu...

GmG17 by • Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful
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