Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Credit to show ?

I await CREDIT to show on my account after top up ??

60 min Add-on ?

I have add-on 60 mins call after top-up £5. But when I after called a min, the app show me to debit 40p on value and don't debit 1 min. Why ?

Content Lock

I want to turn off Content Lock but been told that they can't do it in store, I've tried the app and also tried ringing 150. The automated voice tells me that I need a credit card in order to take Content Lock off. I am on Pay As You Go and do not ha...

Need help

How do I pay

got sim pack says 20gb for 10 a month

i got a sim pack from you which says 20gb 500 mins unlimited texts for 10pounds a month. i joined ee and when coming to choose a pack was only offered 5gb for 10pounds. how to get info from pack on my sim,

EE Sim PAYG

I wish to purchase or acquire an EE PAYG sim without any data plan.The Sim only, and buy plan later does not allow you to proceed with getting the sim without then buying a sim plan - which is exactly what I don't want. I just want a sim to put into ...

Resolved! Top up

I am failing to Top up on mobile app. Keeps saying error occurred. We are sorting it out. Its now more than 2 days.

New customer- how to get a payg pack

I am a new payg customer - do I have to top up with £10 and then choose a pack? On my account it says about the £10 pack, and my balance is 0. When I submitted my card info to ensure I can get discounts each month when I pay by card it hasn't updated...

Resolved! Data

I had 100gb on pay as you go however it finished before my pack even did so i was wondering why it went through so quick?

Top up my sim card

Hi, I try to top up my charge but the website does not accept my debit card. I change my card, but it does not work.How I can register a payment card?