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Top ups for data use abroad

PJ8284
Visitor

Hi 

I topped up using a pay as you go voucher before heading abroad. 
After landing I got the text with prices. I couldn’t top up as ee said insufficient balance. The balance has just added a load of data for uk use that I don’t need as I have 25gb. I want to use that top up for data abroad. Please can you suggest a solution? Thanks 

2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

Where are you?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Katie_B
EE Community Support Team

Hello @PJ8284

Welcome to the community. 

Did you use your pay as you go SIM in the UK before travelling abroad OK?

Are you aware if you have a reoccurring pack?

Whereabouts currently are you?

Katie