05-05-2023 11:43 AM
Hi
I topped up using a pay as you go voucher before heading abroad.
After landing I got the text with prices. I couldn’t top up as ee said insufficient balance. The balance has just added a load of data for uk use that I don’t need as I have 25gb. I want to use that top up for data abroad. Please can you suggest a solution? Thanks
05-05-2023 01:22 PM
Where are you?
What does texting AL to 150 from your no. fully report verbatim (it is free)?
05-05-2023 01:22 PM
Hello @PJ8284.
Welcome to the community.
Did you use your pay as you go SIM in the UK before travelling abroad OK?
Are you aware if you have a reoccurring pack?
Whereabouts currently are you?
Katie