Roaming in Sweden

[Gregory12345678]

Hi, i need to use data in Sweden for 2 days.Have bought 10£ subscribtion pack, turned roaming on, connected to operator but there's no internet, 5£ has left for roaming charges but hasn't been taken. What am I supossed to do?

[XRaySpeX]

@Gregory12345678 : At the mo' there are no roaming charges on PAYG for roaming in the EU.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Gregory12345678]

cannot send any message

[XRaySpeX]

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

[Gregory12345678]

[Gregory12345678]

tried to change APNs, connect manually to all operators accesible here, nothing works

[XRaySpeX]

Yes, you do have plenty of data, etc.

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

[Gregory12345678]

Yes i did it. Everything worked fine in several european countries.The only thing is that i haven't been using this number since february and wanted to do it again here in Sweden.Does it matter?

[Katie_B]

Hi @Gregory12345678. 

Was February the last time your SIM as used for any chargeable action?

Katie

[XRaySpeX]

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.