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Payg £15 paid for 25gb pack

LEENUT
Investigator
Investigator

‎29-04-2023 09:53 AM

Paid £15 for pack. Received sim. Inserted sim, 2 days later still no service. How do I sort?

When I send a message to AL it said I have zero balance.

8 REPLIES 8
LEENUT
Investigator
Investigator

‎28-04-2023 01:30 PM

Mine is like this too. My response from AL is "your current balance as of today 13:19 is £0.00. For more info etc...

0 Helpful
James_B
EE Community Support Team

‎29-04-2023 02:04 PM

Hi @LEENUT,

Welcome to the EE Community. 🙂

Where did you purchase your SIM?

Does your phone show it has connected to the network in the status bar?

Are you in the UK?

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎29-04-2023 03:56 PM

It can take 2 days for your credit to be applied to your new SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Kebbeh
Visitor

‎29-04-2023 09:27 PM

Hi  

I want this package please 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kebbeh

‎29-04-2023 09:30 PM

@Kebbeh : Do you have a PAYG SIM? If so, text PACK15 to 150. Otherwise, buy 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
LEENUT
Investigator
Investigator
In response to James_B

‎30-04-2023 07:18 AM

Hi, I purchased my SIM from EE. It came, I inserted it and it shows 4g connectivity on my phone but states no internet connection. When I try and call it tells me I have zero balance. When I text AL it tells me I have zero balance. The pamphlet that came stated that it could take 2 days to connect. This was on Wednesday and today is Sunday. I didn't realise there was NO customer service options when I bought the SIM. This is absolutely shocking to be left with no info or direction on how to solve an issue...

 

0 Helpful
LEENUT
Investigator
Investigator
In response to LEENUT

‎30-04-2023 07:19 AM

Sorry, yes I am in the UK

 

0 Helpful
James_B
EE Community Support Team
In response to Kebbeh

‎30-04-2023 09:05 AM

Hi @LEENUT,

Please get in touch with Customer Care. The team will be able to access your account and make sure your credit is applied for you.

Thanks

James