I had two EE numbers: one that I use all the time, and another spare one that I keep as a backup.
I didn't top up the backup one for a year, so it got cut off, and I ordered a new SIM.
My new SIM arrived, I put it in my phone, and all seemed fine. The SIM came on the basic Talk and Text plan, so I went into my EE account and linked the new number to the account I've had for years, so I could use my existing details to top up.
I topped up £10 but couldn't use it to buy a pack. It would all go through as usual until it said something like "This purchase could not be completed". I still had £10 credit and was still on the Talk and Text plan.
After many attempts, my credit was still at £10, but I could now use the internet for free. It wasn't on wi-fi, I was browsing sites on the Talk and Text plan with no data. A few hours later, my £10 credit left my account and I had a text saying I was now on the plan I'd bought with 8GB of data, 500 minutes and unlimited texts.
Now I can't make calls or send texts. I get an ! error message when I send a text and a recording saying I haven't enough credit when I call.,
When I text bal, balance or Al to 150 it says I have £0 credit. The app shows £0 credit, 0 data, and no pack. So where has my £10 gone?
In summary, I've paid £10 and can use the internet with seemingly no credit, yet I can't call or text.
