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Pay as you go

Vince767619
Visitor

‎21-12-2025 03:27 PM

My daughter has a pay as you go sim but not been topped up in ages but nothing working on it apart from what’s app but tried texting number to get PAC code but it’s been de-activated so I wanted to swap the number to contract what can I do

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-12-2025 03:50 PM

Hi @Vince767619 

Please read EE hibernation policy here: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

If you speak to EE they might be able to help but equally the number maybe lost depending on when a chargeable call or text was made. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎21-12-2025 03:57 PM

If your daughter's phone is between the 180-273 day period where it's been hibernated but not yet disconnected, then you need to contact EE-CS to reactivate it, then do so as you please.

If it's beyond the 273day absolute limit, then it has been disconnected and is too late.

All this is explained in the link already posted.