Pay as you go

[hellsy70-70]

Bought a SIM card today registered card pay as you go but I cannot top up using a voucher because I can’t dial out 150 or add voucher to account as I cannot get a code to type in

[XRaySpeX]

Don't phone 150 but text it. Text 150 with VO then a space and then the 16-digit voucher number, e.g VO 1234567891234567

[hellsy70-70]

I cannot do that as it won’t send, I have no signal despite turning phone on and off twice and no verification number sent either

Sent from my iPhone

[XRaySpeX]

Where are you?

[hellsy70-70]

I am in Hadleigh in Essex

Sent from my iPhone

[hellsy70-70]

I have an old iPhone well iPhone 13, it has an open network I am connected to Wi-Fi it’s had an update the sim is in. I bought credit on a voucher I set up an account I put the new number in to register but I cannot get a verification code and there is no service bar at the top. 
on the instructions it says don’t connect to Wi-Fi and yet still nothing has happened. 
I’ve checked the settings and it says it’s connected to EE so I am really confused can anyone help? Thank you 

[Katie_B]

Hi @hellsy70-70. 

Does your phone show you are connected to EE?

Katie

[hellsy70-70]

Yes it doesn’t make sense

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @hellsy70-70. 

I would recommend giving us a call from another number or visiting your local EE Store so our team can look into this further for you. 

Katie