Adding money to keep my number

[Lquinn1]

Hello, 

Before travelling I was given some advise to change to a pay as you go sim. As I understand I can keep my number if i put some money on my pay as you go sim.

I have just logged in but I'm not sure if I have tried to do this too late but I can't see where to top up

I'd like to keep my old number and add money to my pay so you go sim please

Many thanks,

Luke

[XRaySpeX · Accepted solution]

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.