Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pre paid card

Hi there, I was wondering if any else has received their pre paid card, but when you click show card details, it just comes up as "request unsuccessful"

Wont let me top up

I've tried topping up my phone via a voucher says systems down and puts me through to customer service which I've been waiting over 45 minutes completely terrible service I'm 100% changing my network

Activate card

I registered a new card. I bought a data package of 100 gb for 30 f. I try to activate it by making a call, sms or website but it doesn't work. how can i activate the service?

Resolved! Hi how to top up my SIM card please let me know

Would anyone tell me how to online top up my phone thanks

EE just ate up my credit after bundle used up - no warning

What can I do ? Isn't there an online chat?Obviously phone lines are super busy and engaged

Resolved! SIM card top ups

Bought this sim upon arriving in London on November 1st. The guy added packs so I could use it in every country I travel to (I’m from Canada.) It’s now about to expire and I received a message saying “Your current SIM Local Pack ends in 7 days, so m...

Does not work

Boost

I would like to know why am I not getting my free boost I had to free boost but I haven't got to use not one of them

Hi

Please open all my access for all sites

Unable to make calls or send texts

I have recently taken over use of an older Samsung from my daughter, but it isn't allowing me to make or receive calls, or sent texts but I can receive some texts.I have disabled the automatic network selection and connected it to EE.It is saying not...