Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Problems with my EE plan

Hello everyone. My EE data bundle was meant to renew yesterday but it seems that it didn't. It says that there was a problem with my payment but when I press into Manage Payments it keeps giving me an error. I can't start a conversation with an emplo...

PACKS ERROR

Hi, I'm trying to add a data pack for my PAYG phone but just been getting 'PACKS ERROR We're working on fixing this page' for several days now.1) Any ideas when this will be fixed?2) Any work arounds e.e. using Text Pack etc (though not sure how you ...

Mobile data payment issue

Hi,I am trying to set up a direct payment for ee data 15GB, unlimited tests and unlimited minutes.I'm having a problem when I am entering in my payment detail I can't continue with the application.

Can reactive my number?

Hello!I have been trying for the past month or longer to use my EE Phone number but at random without warning it just stopped receiving calls and texts upon calling my EE number using another sim card and phone it says "Sorry calls are not currently ...

Resolved! To up vouchers

I’ve got a voucher for £25 pounds but can’t seem to top up on the phone it keeps asking for card details but I’ve already paid £25 to pay point

Sim Card hasn’t arrived

I have ordered a pay as you go SIM card and it has been nearly 2 weeks and I haven’t received my SIM card.please help me.

Replenishment

I topped up my account, instead of buying a 100 GB package, how can I transfer this money from my account to buy a plan

Resolved! Free boosts

I just want to know about free boosts,how many times I'll got the free boosts by paying 10£ or above,and what is the 6 time free boosts?

Resolved! Top up

change a new phone number and edited the new number on EE app. How’re when back to top up page, old phone number remains but the new number didn’t show up. How can I top up?

Data

I currently have a £10 pack deal which gives me extra data for the first six months (20 gb instead of 5gb) I have used 5gb of data and now my phone said I have no data left? I have three months of this deal to run.Thanks