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I have enough credit but my pack won't renew

k4j
Investigator
Investigator

‎17-04-2023 12:37 PM

I topped up by £15 the day before my £15 pack was due to run out. It usually just restarts automatically as long as I have enough credit or I get a notification to top up and then it starts again automatically. This time the pack has not restarted and it's been almost 48 hours.

If I text BA to 150 I get a text that acknowledges I have £15 credit and I can see the balance in MyEE.

If I text NOW to 150 I get a text saying I need to add credit to pay for my pack.

I'm not sure what the problem is or why it hasn't automatically renewed?

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎17-04-2023 02:45 PM

Hi @k4j 

Thanks for coming here. 

Please give us a call on 150 and the team will get this looked into for you. 

Thanks. 

Leanne. 

0 Helpful