Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22420 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12677 Views
  • 0 replies
  • 6 Helpful

4g Wi-Fi box

My Wi-Fi box still shows I’m connected but has no internet how do u top this up 

Fred5515 by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

Strange problem with my sim card

I have a PAYG EE Sim which is behaving strangely. I can't dial 150 from it, can't receive calls or texts. I can however make calls to other phone numbers.I've read some forum posts that say my sim might be hibernated. Is there any way I can tell for ...

Pay As You Go Pack Renewal

I purchased a SIM card today as well as the £20 PAYG pack. The credit is sitting in my account however it is saying I have the £20 pack as my selected option. Why is the pack not activating or renewing? There’s enough money and it’s selected 

payg issue on my Ee account

this error below has been shown for quite awhile.Also, why my current credit shows as 0 pound. Please help me to look into this issue, or should I visit a branch nearby and ask them to look into this issue for me. For more information, I purchased a ...

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joyl by Contributor
  • 488 Views
  • 8 replies
  • 1 Helpful

End of contract/closed accoount

My contract ended a few days back. Before the end of my contract, I've called up EE and asked whether I could move to pay-as-you-go after it ends. Instead, my account was closed and I cannot even call EE conveniently as I'm out of the UK. Any ideas h...

Resolved! Concerning switching pack

 Hi,My current pack will be renewed in 7 days.If I switch or change my current pack to a new one today, will the new pack start on the original renewal date or today?  I'd like a new one to start on the date that my current pack ends. Could I get adv...

Sungwook by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Data packs

HiI have just updated to the new app and it only shows that I have 4 50mb data boosts when I have 14 50 mg data packs 700mb

tizyer by Explorer
  • 275 Views
  • 1 replies
  • 0 Helpful

I m user forgot

Hi i m Sana I m forgot user and password and email I'd also pls can u provide new login user id and password this is my number xxxxxxxxxxx I need to pay monthly bill can u give direct debit account thanks  [Mod edit: Please do not share personal deta...