Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Text message received from EE about importance of using phone (PAYG)

I am an EE PAYG customer. On 20 February 2023 I received a text message from EE, saying the following:-"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose yo...

Sim

Got my pay as u go sim yesterday and it’s still not activated, not sure what to do now can anyone help

how to finish a contract

Resolved! Sim Only

Hi my name is xxxx xxxxxx I have an account with and I intend to purchase a EE Buzzard 2 Car Wi-Fi with 24GB PAYG 4GEE Data could you advise what Sim Only Deal are you able to offer. [Mod edit: Please do not post personal information on the public bo...

Resolved! Cant make calls, text or use data in Europe. Only recieving texts.

Hello, I bought my sim card in 2016 in the UK, no problems at all, everything worked including on holidays abroad. I've moved out to Europe in 2021 and turned it off since. However a few days ago I've activated it back again, bougth PAYG pack and I o...

Keeping the Cell number

Will I be able to keep the same number if I stop topping up for a while..??

Service on demand

Hi I’ve just topped up my phone, and I’ve now received a tx to say I’ve entered into a service on demand, can you please opt me out if this thanks

PAYG Boosts - A Suggestion

At the moment EE offer a 500GB data boost on every other (or 2x Pack Purchases)To me this does seem a little overly and unnecessarily complexWouldn't it just be better to offer 250GB a month and be done with it?So this post is meant as a suggestion t...

Resolved! Switching from pack15 to pack20 not getting the 40gb bonus data :(

Hi,like the topic say i switched from pack 15 to pack 20 and i did not get the extra data,will i get it or i just screw my self ?

The problem with buying a starter pack

Hi I have a problem, I could not buy a starter package so I topped up my account (I thought it would help and then I will be able to buy a starter pack) I have money on my account in EE but I do not know how to buy a package now