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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2001 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3148 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28934 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14804 Views
  • 0 replies
  • 6 Helpful

Resolved! SIM will be made inactive if there is no activity

I have a PAYG WIFI Hub. It's my back-up. My second last activity was Feb 2022 due to home broadband went down. My last activity was October 2022 when I found out my SIM was made inactive due to no activity. Yes, I forgot to use the WIFI at least once...

foocindy by • Established Contributor
  • 1344 Views
  • 4 replies
  • 3 Helpful

Add on in flex plan

My daughter has a £15 flex plan but for some reason her account shows she has £20in credit but I am unable to add data add ons via the Web page or app - help please as to how to add additional data without changing the plan?? Or can I link to my acco...

Abby2244 by • Visitor
  • 423 Views
  • 1 replies
  • 0 Helpful

Refund credit

Even though my sim card didn't work, I loaded £5 credit. I want a refund to my credit card. How can I do that?

SIM be cut off

HiI forgot to pay the bill and now  SIM is be cut off.it's saying no service I can't make or receive calls or texts I tried the fast top up page but it's not accepting the numberThey said there is a bug in fast top up pageI don't know what to do I ne...

tolga808 by • Investigator
  • 378 Views
  • 1 replies
  • 0 Helpful

Missed my top up day

I got the date wrong and did not top up in time for my package to renew, what do I do?

Ben274 by • Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Top up hasn't gone on

I put a top up voucher on my phone on the 21/12/2022 to carry on with my £15 pack to renew on the 22/12/2022 but it's saying I've got no credit to make calls what can I do

Andy263 by • Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Resolved! No Service SIM card

my SIM saying No Service because I haven't uploaded for 3 months but when I'm tryna make a upload site not recognize my number how I'm gonna turn on again please help

tolga808 by • Investigator
  • 936 Views
  • 9 replies
  • 0 Helpful

Resolved! EU roaming on a PAYG £10 Data Pack?

Hello.  I've had a SIM-only £10 pay-as-you-go Data Pack since Nov 2019.  I will be travelling in two weeks' time to the EU, just a 5-day trip.  Could you tell me, please, if my Data Pack allowance will allow me to send/receive text messages and Whats...

Lupin1 by • Established Contributor
  • 4493 Views
  • 14 replies
  • 16 Helpful
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