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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1563 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2223 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26921 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14305 Views
  • 0 replies
  • 6 Helpful

Top Up Roaming

I'm considering to get 30£ pack pay as you go. I wonder how much roaming data I will get. Will I have to pay an extra money for using my data when browsing on the internet? I mean about new regulations 2£ for a day. Help me please, I'd like to get th...

Bart1977 by • Investigator
  • 494 Views
  • 4 replies
  • 1 Helpful

Resolved! my wife's phone

I put £10 on NY wife's phone the other day,it still says only 9 pence?

crsmith by • Investigator
  • 331 Views
  • 2 replies
  • 1 Helpful

EE Bills

Hello I subscribed to a monthly pack and would like to know if I will recieve the bill to my adress or will it be online. I would like to recive a bill letter to my house not online. Please let me know how this works as I would like to bill letter to...

hamidr03 by • Explorer
  • 394 Views
  • 4 replies
  • 0 Helpful

Subscription pack £10

Hi got a new pay as you go sim and had bought the 10 Subscription pack and still can't make any call- why

B_DM11 by • Visitor
  • 333 Views
  • 1 replies
  • 0 Helpful

Is my sim card banned?

I got my sim card unavailable after i used all my data. I also visited EE store and staff told me to contact support but each time i tried to call customer service and telling them my phone number my call was ended. Maybe i was banned for some reason...

AndriiB by • Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

Top u

Hello hi, I can't top up my phone by the website, there is some information “ some errors have occurred ‘’ 

Pay as you go to contract

I have a pay as you go account with EE, I’ve just bought a contract with EE with a new phone. Can I use the old Sim and keep the same number in my new iphone? Do I also need to cancel my pay as you go standing order asap? 

Jadeb by • Investigator
  • 410 Views
  • 3 replies
  • 2 Helpful

Package

I’ve just joined EE and had previously paid £20 for a monthly package (payg) however, it’s asking me to top up?? Why would be the need of this.

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