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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22441 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12684 Views
  • 0 replies
  • 6 Helpful

Resolved! How to topup my data?

I am new to Ee, and I would like to ask how should I topup my data, not the credit one next month, so I can stay connect with ppl.Your help is appreciate.Thanks. 

joyl by • Contributor
  • 591 Views
  • 3 replies
  • 3 Helpful

Former customer new sim not active

I had a PAYG SIM about 3 years ago. I have recently bought another and cannot get it to activate.It seems to have added the top up value to my old SIM which is long since lost.It seems that the only way to activate a new SIM via EE involves a text to...

Topping up

Hi I got my daughter a pay as you sim it says if you top up £20 we would get 30gb unlimited mins and texts , I’ve done this but it’s saying she only has 5gb and 500 mins to change it to what we want it’s saying pay another £20 which I won’t be doing 

EE Flex Data Add On

I have added £10 credit to my son's flex plan so he can get more data but I can't work out how to add more data - there doesn't seem to be an option to use this top up for anything so now I just have £10 sat there.I texted ADD DATE to 150 but they as...

katetreg by • Explorer
  • 385 Views
  • 2 replies
  • 1 Helpful

PAYG sim cards

Hi,Going to South Africa on 2nd November for 18 days.Going to buy a cheap PAYG phone from EE as I don't want to either damage or get my smart phone stolen.Can I buy the phone and bundle now and activate it the day before I fly?, and what is the best ...

andyg59 by • Investigator
  • 388 Views
  • 3 replies
  • 3 Helpful

Resolved! Text message marketing number

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is i...

DAW13 by • Explorer
  • 374 Views
  • 3 replies
  • 2 Helpful

Resolved! EE Sim

Hi EE,I would like to ask I ordered a free EE Sim and I mastiakly pressed on the £10 bundle will I have to pay when it comes?   

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