Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data packs

HiI have just updated to the new app and it only shows that I have 4 50mb data boosts when I have 14 50 mg data packs 700mb

I m user forgot

Hi i m Sana I m forgot user and password and email I'd also pls can u provide new login user id and password this is my number xxxxxxxxxxx I need to pay monthly bill can u give direct debit account thanks [Mod edit: Please do not share personal deta...

New user and made a mistake

I am new to EE and got a new iPad and got an EE payg card.I wanted to buy one of their data packs, but accidentally bought a top up amount of £20 instead. How can I get this changed for a data pack? As it’s a data device only, so won’t make calls or ...

Reactivation of number

Dear All,I'd like some assistance in reactivating my line. I'm currently on a long stay in Africa, but I've had a PAYG since 2017 and would need some help in getting the number out of hibernation.Regards,Magloire

Missing 5GBP

Hi, I top up yesterday for 30 GBP, but this morning found only 25 GBP. Could you please specify where 5 GB?THX

app update doesn’t let me start pack early

me being me, i use my data up and like to start my packs early when it does occur. however, after the new app update, this feature seems to have disappeared? is it still on the app? or has it been removed? i’m hoping it’s not the second option, becau...

bill

hi there i am not using my sim anymore and am on giffgaff now stopped using it a few weeks ago however i have been charged £9 today i think because my card details are saved and reocurring how do i fix this i would like a refund as i havent used any ...

top up

How can i top up my phone?

Resolved! How to topup my data?

I am new to Ee, and I would like to ask how should I topup my data, not the credit one next month, so I can stay connect with ppl.Your help is appreciate.Thanks.

Former customer new sim not active

I had a PAYG SIM about 3 years ago. I have recently bought another and cannot get it to activate.It seems to have added the top up value to my old SIM which is long since lost.It seems that the only way to activate a new SIM via EE involves a text to...