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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1806 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2698 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27977 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14562 Views
  • 0 replies
  • 6 Helpful

Resolved! Ee

Won't let me top up 

Vk9 by • Visitor
  • 356 Views
  • 1 replies
  • 0 Helpful

Top up problems

I topped up someone else’s phone and got a text saying it had been successful but they got one saying it hadn’t as they didn’t have a PAYG Pack, all I want to do is put some credit on their phone

AWY66 by • Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Resolved! Switch

Dose anyone know if you can switch from pay as you go to sim only without changing sim 

Christmas Extra Data Offer 2022

HiI'm looking at a new PAYG SIM but am confused:- the webpage says the Xmas offer applies to the £20 pack only https://shop.ee.co.uk/sim-only/pay-as-you-go-phones- whereas the terms and conditions state the offer also applies to the £10 and £15 packs...

user-71 by • Contributor
  • 952 Views
  • 6 replies
  • 4 Helpful

Top up

Hi, how do I use a top up voucher from the shop to purchase a pack?Doesn't give the option online (card payments only) and I am unable to speak to customer service for advice. Option on phone again is to pay with card.

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