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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1496 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2056 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26718 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14234 Views
  • 0 replies
  • 6 Helpful

PAYG unable to call/text from outside UK

Moved over from sim-only to PAYG as I moved out of the UK. I got a voicemail and am trying to get to it. I've topped up my payg sim but when I try calling the VM or even 150, I get a message saying calls to this number are barred. Any way to fix this...

mqc by • Explorer
  • 330 Views
  • 3 replies
  • 1 Helpful

Data snatched

Over 300gb of data lost because I topped up with a fiver and got a 100 min add on. 

Jamie721 by • Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Data

Hi I bought a 10 pack giving me 7gb of data it has run out after a day of purchase I need data due to work commitments not happy 

Wifi on undergound with £5 pack discounted to £4.50

I have bought a £5 monthly add on to get get FREE wifi on London underground. This add on was discounted by 10% so I paid £4,50 and did not qualify for FREE wifi on underground, as the minimum topup is £5. 1) Can EE please reduce the minimum top-up t...

Data

Hello I trying to use my data I have credit and want to add on some more and it won’t let me how do I do it 

Resolved! Reactivate overseas

my payg went out of credit last month. I am overseas now and will be going to Italy next month and wish to use my payg there. If I top up my account overseas or when I am in Italy, can I re-activate it through the app and use it immediately? It is no...

Dee333 by • Investigator
  • 565 Views
  • 5 replies
  • 0 Helpful

PAYG : 15->50GB data offer packs

Hi, I'm currently an EE contract customer, and now my OH wishes to switch to EE (much better coverage & speeds). Disappointed by the black friday 'offers' (6 months then more £) she decided to try PAYG - and can switch to contract if/when a good deal...

planetf1b by • Established Contributor
  • 1614 Views
  • 1 replies
  • 1 Helpful

Top up

I recently had a new number and I phoned EE to update my new number.. so ice topped up thinking I'd get my pack added and it hasn't been added how do I get this added onto my new number? 

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