My brother has died and has credit on his account

[Nigelsimon]

My brother has £43 credit on his pay and go phone ee will not refund this too me 

[XRaySpeX · Accepted solution]

@Nigelsimon : Follow Change my account in the case of a life event for:

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

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