PAYG data sim

Pinx22 · ‎15-04-2023

Hi, we purchased a payg sim For our caravan for the data. I bought a £20 pack, as we had 50 gb of data and now have 37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be much easier 😪

Chris_B · ‎15-04-2023

@Pinx22 You have 7 days to top up to retain the data roll over.

To speak with customer service you dial 150 from an EE device and select option 2

Pinx22 · ‎15-04-2023

Thanks Chris, I have tried calling but it only gives options of mobile, WiFi or tablets etc not payg data. As I have to call from my contract phone , I cannot get to actually speak to someone and the direct chat option isn't live on the website at the moment.

In regards to the top up can I buy a lower data pack to keep the existing data roll over? We aren't using as much as we expected.

XRaySpeX · ‎15-04-2023

There is no Live Chat for PAYG.

Yes, you will still get your data Rollover if you buy a lower value pack within 7 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pinx22 · ‎16-04-2023

Great, many thanks for your reply

XRaySpeX · ‎16-04-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)