PAYG data sim

[Pinx22]

Hi, we purchased a payg sim For our caravan for the data. I bought a £20  pack, as we had 50 gb of data and now have  37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be much easier 😪 

[Chris_B]

@Pinx22   You have 7 days to top up to retain the data roll over. 

To speak with customer service you dial 150 from an EE device and select option 2 

[Pinx22]

Thanks Chris, I have tried calling but it only gives options of mobile, WiFi or tablets etc not payg data. As I have to call from my contract phone , I cannot get to actually speak to someone and the direct chat option isn't live on the website at the moment. 

In regards to the top up  can I buy a lower data pack to keep the existing data roll over? We aren't using as much as we expected.

[XRaySpeX]

There is no Live Chat for PAYG.

Yes, you will still get your data Rollover if you buy a lower value pack within 7 days.

[Pinx22]

Great, many thanks for your reply 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.