15-04-2023 01:33 PM
Hi, we purchased a payg sim For our caravan for the data. I bought a £20 pack, as we had 50 gb of data and now have 37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be much easier 😪
15-04-2023 02:07 PM
@Pinx22 You have 7 days to top up to retain the data roll over.
To speak with customer service you dial 150 from an EE device and select option 2
15-04-2023 02:24 PM
Thanks Chris, I have tried calling but it only gives options of mobile, WiFi or tablets etc not payg data. As I have to call from my contract phone , I cannot get to actually speak to someone and the direct chat option isn't live on the website at the moment.
In regards to the top up can I buy a lower data pack to keep the existing data roll over? We aren't using as much as we expected.
15-04-2023 07:47 PM
There is no Live Chat for PAYG.
Yes, you will still get your data Rollover if you buy a lower value pack within 7 days.
16-04-2023 11:32 AM
Great, many thanks for your reply
16-04-2023 01:28 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.