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Mobile data

votexpl
Investigator
Investigator

‎15-04-2023 11:53 AM

Hi, I have a problem with mobile data, I topped up my account to 40 pounds, I chose Unlimited Data Add-on (30 day) and it tells me that it is active and there is no internet. The card was purchased in Poland.

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎15-04-2023 12:21 PM

Is this an EE-UK SIM? You mention purchasing the SIM in Poland.

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votexpl
Investigator
Investigator
In response to bristolian

‎15-04-2023 04:51 PM

Yes

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎15-04-2023 07:55 PM

@votexpl : Have you used that PAYG SIM for making calls or texts in UK after you bought in Poland? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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