SIM connected but no data etc.

khakinx · ‎14-04-2023

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

khakinx · ‎14-04-2023

Hi! I had the same problem, but now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

XRaySpeX · ‎14-04-2023

@khakinx : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎15-04-2023

Hi @khakinx.

Thanks for coming back here now you are back in the UK.

Does the subscription pack show was active if you text AL to 150?

Speak soon,

Katie

khakinx · ‎15-04-2023

I can't text, calls and use data.

Chris_B · ‎15-04-2023

@khakinx Your device is unlocked to use any network SIM card ? depending on the age of it it could be locked to a different network.

khakinx · ‎15-04-2023

My phone is not locked, it is connected to the EE network.

Katie_B · ‎16-04-2023

Hi @khakinx.

Please give our customer care team a call on 0800 856 6000.

The team will be able to check the status of your SIM.

Katie 🙂