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SIM connected but no data etc.

khakinx
Investigator
Investigator

‎14-04-2023 06:57 PM

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

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7 REPLIES 7
khakinx
Investigator
Investigator

‎14-04-2023 05:44 PM

Hi! I had the same problem, but now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

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XRaySpeX
EE Community Star
EE Community Star

‎14-04-2023 07:25 PM

@khakinx : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Katie_B
EE Community Support Team
In response to khakinx

‎15-04-2023 07:39 AM

Hi @khakinx. 

Thanks for coming back here now you are back in the UK. 

Does the subscription pack show was active if you text AL to 150?

Speak soon, 

Katie

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khakinx
Investigator
Investigator
In response to Katie_B

‎15-04-2023 11:54 AM

I can't text, calls and use data. 

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Chris_B
EE Community Star
EE Community Star
In response to khakinx

‎15-04-2023 12:46 PM

@khakinx   Your device is unlocked to use any network SIM card ? depending on the age of it it could be locked to a different network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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khakinx
Investigator
Investigator
In response to Chris_B

‎15-04-2023 01:14 PM

My phone is not locked, it is connected to the EE network.

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Katie_B
EE Community Support Team
In response to khakinx

‎16-04-2023 08:34 AM

Hi @khakinx.

Please give our customer care team a call on 0800 856 6000. 

The team will be able to check the status of your SIM. 

Katie 🙂

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