Making calls from abroad

Kate0266 · ‎14-04-2023

I'm in Taiwan and cannot make outgoing calls or send text messages but can receive them.

I have a pay as you go and it's been a while since I made a chargeable call but I was able to top up some credit today.

Northerner · ‎14-04-2023

If your account is in hibernation then you'll need to speak to EE CS.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎14-04-2023

Hi @Kate0266

If your account is in hibernation then you'll need to speak to EE CS.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.