20-04-2023 06:15 AM
My remaining data allowance is always different between what it shows on My EE and messaging for it on 150.
Typically My EE shows 3 gig less than messaging, for which reason I don't trust either figure.
Why is this?
20-04-2023 07:22 AM
Hi @Sizzers58
Becase one is real time and the other is delayed, although it seems strange to be that far out.. The 150 service is the most accurate.
Thanks
20-04-2023 07:49 AM
Thanks for the reply.
But if 150 is the most accurate are you saying this is the one which is 'real time'?
If the web is delayed then why - or how - can it have the lower figure?
I have taken current screenshots of each but for some reason they won't attach but the web is 3 gig less.
It's been like this since I came to EE in January of last year. I could understand a bit of difference but 3 gig?
20-04-2023 09:09 AM
Hi @Sizzers58
Thanks for coming to the community.
This will need to be looked into for you, please get in touch with our mobile care team and they can raise a support ticket for your My EE if this is needed.
Thanks.
Leanne.
20-04-2023 09:55 AM
Thanks for the reply.
It's not an issue for myself as I always have plenty of data - and extra - for my needs.
Others, though, may not be so fortunate if they are experiencing the same issue which is why I brought it up.
Every now and again I'll check just to see where things are and it's just so annoying that's all.
20-04-2023 10:28 AM
Hi @Sizzers58
This would need to be raised to the mobile care team as an individual account issue to be looked into and resolved for you.
Thanks.
Leanne.