Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have topped up my pay as you go sim

I have topped up my pay as you go sim ready for when my pack runs out in a couple of days but I’m wanting to cancel this sim now is there any way I can get the money back

I believe my pay as you go may be in hibernation, but I can't reach anyone.

I am abroad and unable to text 150 (error - 10) or call to figure this out, but I believe my number may have gone into hibernation. I have recently topped up but still unable to call or make texts.I was originally told by a salesman that my PAYG numb...

Transfer from T-Mobile

Can I transfer my old number to a new phone without going into a store? I have been trying to contact 150 but they are very busy

Porting contract number to PAYG

I called 150 from what is now a PAYG number to get it ported onto an existing line on my contract, got cut off during the call and now when I try to call back its saying "not registered on network". Can an EE agent please advise what to do?

£10 everything pack not renewing

I have 3 mobile numbers on my account, all with a £10 everything pack. One number has failed to renew the pack despite there being more than adequate funds on the account. Please help !

Order History

If I'm misinformed about this please enlighten me but it seems there's no ability to get a statement or a purchase history or such like in regard to top-ups. There's some people who might want to see "official evidence" I spent the money I did on top...

No roll over data pay as you go

Have question. Why my data never rolls over top up every month and when check says includes rollover when it doesn't. As I have lots of data left don't want to loose it as should roll over..!!

Resolved! Wifi Calling On PAYG

I have seen older community posts stating that wifi calling is only for contract plans, but the current EE information regarding wifi calling does not make that distinction. Is wifi calling still only available for contract plans and not PAYG custome...

Resolved! Advice needed

Hi — I own outright an iPhone 13 Pro.I pay EE nearly £20 a month for a 20GB 4G service (no contract I believe). As I’m elderly, I am not going out that much, so I only use around 2GB of data a month.But I value the 4G service when I’m outside and Wi-...

14 Day Pay as you Go

I recently purchased the £10 pack using my credit card, however as I was not using all my allowance, I cancelled it within 10 days or so. AS I was within the cool off period, is there anything else I need to do before I get back the money as per the ...