Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG Sim replacement

Hello,I was using PAYG sim and wonder if I could replace the sim in EE shop as I have lost it with my phone.The phone number is very important and I need to keep it.I do not live in the UK but I travel to UK quite often.As the sim was not linked to a...

Txt messages

Hi I can't send or receive messages. When I press the txt I have sent. It says it has been sent and delivered. But the people I have sent it to say they have.t received it. And Wen they send me a txt I don't receive it. I have unlimited txt messages ...

I pay today for new pack it topup butt I can’t not see

Hello help me please

Paying top up with account out of uk

I tried to pay for my monthly pack through an international transfer (as I'm not from the UK) as suggested in the page. I can see in my bank's app that the money was transferred but my balance in EE is zero. What should I do now?

question about my sim card

i bought a sim card pack in the shop and its for 5gb but if i choose to top up online by 20 pound would i get the subscription pack for 20

Plan

If I have changed my flexi plan how long till my new one start I've already paid for it but not received my new plan

Can't access my rewards section due to account status and can't text switch

Hi all,This might get a bit confusing so I will try my best to explain it all.I moved to EE on PAYG on the 14/07/22, all had been great until last week I attempted to change to a monthly contract. Apparently my account had been suspended and the CS r...

Service Suspension

Hi guys,I currently have a rolling package of £5 per month which is automatically taken from my bank account each month. I am leaving the country for 6 months from mid November and was wondering what would be the best way to potentially suspend my pa...

pay as you go pack

I want to cancel my current pay as you go pack, but cannot call as am currently abroad, and my ee is not currently working. I have already paid for an extra month last month as I wasn’t able to cancel the pack and now am about to be charged for anoth...

Number

I changed my number on the website however this does not update your App on my Android. Little confusing as when I top up my credit and £5 is in I turn my data on and recieve no 4g connection. Unable to make calls or anything...