19-09-2023 03:19 AM
Hi,
I'm from Australia.
I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.
I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it up, however, I can't purchase any Add-ons. I can go through the whole process then it tells me an Addons purchase error.
Solved! See the answer below or view the solution in context.
19-09-2023 05:46 AM
Sounds like your PAYG SIM has gone into hibernation or even lost completely.
When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
19-09-2023 05:46 AM
Sounds like your PAYG SIM has gone into hibernation or even lost completely.
When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.