Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New subscription

Jmct26
Visitor

‎18-09-2023 01:06 PM

Hi I’m looking to change my subscription as it ends today so I topped up £30 credit for the £30 pack but it’s only showing £15 credit and won’t let me choose the £30 pack on the app 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎18-09-2023 01:12 PM

@Jmct26    Did you text STOP PACK to 150 before you topped up ?  If not just check that you haven’t already got a pack because you did top up for it purchase a pack. 

XRaySpeX
Grand Master
Grand Master

‎18-09-2023 01:15 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)