New subscription

Jmct26 · ‎18-09-2023

Hi I’m looking to change my subscription as it ends today so I topped up £30 credit for the £30 pack but it’s only showing £15 credit and won’t let me choose the £30 pack on the app

Chris_B · ‎18-09-2023

@Jmct26 Did you text STOP PACK to 150 before you topped up ? If not just check that you haven’t already got a pack because you did top up for it purchase a pack.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎18-09-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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