Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can I gift a SIM that has been used?

My daughter and I were travelling in the UK and were recommended to buy 15 pound SIM packs for our phones. We're back now but my wife is about to leave for the UK within the 30 days - can she take one of the SIMs for her phone on her travels or is it...

Resolved! Canceling automatic payments

I submitted an online request for a 'STOP PACK' last month. However, I noticed today that I have been billed 20 pounds for this month's pack. I would like to proceed with canceling this arrangement. Thank you.

services not working

my sim card now is located in lebanon i have in my account 22 pounds and need to send sms and receive calls not working. xxxxxxxxxxxx is my number need help [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

recycled old numbers

I hope EE can learn from my call today. After 24 hours of registering my EE Pay as you go Sim Card I had a very interesting 24 hours EE should do what Vodafone does and put something in place for to stop recycled numbers being recycled that scammers ...

Adding a second pay as you go nun er to my account

Hi All So I'm with ee currently and I'm on pay as you go, I'm looking to move my partner over from sky to ee pay as you go also, just wondering if it's possible to move her number over but have it on my accountCan't see any option in the app to add a...

Top up

Hello I just top up £5 and purchase 5Pack , but is not working ! I can’t call or text

Resolved! add-on : data and phone call

Hello, I'm in UK. I want to buy an add-on for both data and making phone calls in UK. Does an add-on for data, like "5GB data add-on," enable me to use not only data but also to make phone calls? Please let me know.Thank you.

Resolved! Clear

You tell us 20£ 100GB pay us you go when I want by on your App you tell 50GB why

Resolved! Mobile data included when roaming (pay monthly sim-only)?

Hi, I just flew to italy and am confused from the EE website. I’m a sim-only pay monthly customer with a very old contract dating back before 2021. Is mobile data included when roaming? Thanks!

Eu roaming

Hi, I can’t make head nor tale of the different info I’m reading online, just looking for a simple yes or no, I am a pay as you go customer and I’ve had the same pack that gives me a free boost add on after each 3rd top up for years possibly 7-8 yrs ...