Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

My credit being used despite having a monthly PAYG pack

HiI have a small credit on my EE account and my monthly pack is renewed using a card every month. However, I can see my credit going down and I am not sure why this happens. I know that photo messages are not included in the monthly pack but what e...

Cant text

Got my sim in my new phone all topped up, can make calls but can't send text, T.I.A

Resolved! £1 per week pack, how long can I stop pack for without losing package

£1 per week pack, how long can I stop pack for without losing package

Resolved! Top up

Please make fast

Text message not working

I’m unable to top up my ee voucher. I purchased it through the store but it’s not sending.

EE spam call feedback

Hi, wanted to share my feedback about the call I received from EE marketing dept. They were very insistent offering me a "good deal" to subscribe for 24 month, I said thank you, I don't need it please keep everything as it is.And then I was charged f...

Phone blocked

My phone has been blocked and I cannot buy packs or receive calls and texts and I don't know how to unblock it. Can anyone help me?

pay a

4g calling

Read more Hi. I recently moved my mobile number to EE and I am using a iPhone 12. I should be getting 4g calling but when I make a phone call it drops to 3g. In the settings when I try and turn it on the message comes up to contact EE to switch it o...

Subscription pack

I thought I had cancelled the £20 subscription pack but Customer care told me i still have it and just need to switch to change to the £10 pack but the account says I don’t have a subscription pack. It’s for my fathers phone which I don’t have acces...