Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Roaming

HiI am on a PAYG unlimited plan - that tells me I have unlimited minutes and texts in the UK & EU. My data and texts are working- and I cannot make phone calls. I get a message telling me that I do not have enough credit. Yet everything else is wo...

SIM connected but no data etc.

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is st...

Resolved! Multiple PAYG SIM cards on one account

I have 4 PAYG SIM cards for the security cameras we have. Can I have them all registered to one account and one email address? Looks like I can only have one per email address. Please let me know if I can and how to add them all onto one account. tha...

Can't confirm my payment details after choosing 15 pack

Having selected the 15pounds pack and entering my details.i can't know confirm my payment details which should be the last thing to do in order to be credited with the 15 packA rectangular image resembling an envelope appears in a middle of a squar...

Mobile data

Hi, I have a problem with mobile data, I topped up my account to 40 pounds, I chose Unlimited Data Add-on (30 day) and it tells me that it is active and there is no internet. The card was purchased in Poland.

Playing games

Resolved! Making calls from abroad

I'm in Taiwan and cannot make outgoing calls or send text messages but can receive them.I have a pay as you go and it's been a while since I made a chargeable call but I was able to top up some credit today.

Resolved! Voicemail

Why do I have to have credit to listen to my voicemail? I'm paying as you go and have a VM but I can't hear it as I haven't out credit on. I have no intention or topping up my phone yet- its unfair I have to pay to listen to a FREE service

Top up

I can't top my phone up, please help

Resolved! Adding PAYG to EE account & Changing PAYG pack

I just closed my pay monthly account with EE (which I've had for the last 5 years). I just bought a PAYG £15 pack with a new phone number. I want to move to a £10 pack but keep the same phone number as the one that came with the £15 pack. Is that pos...