Change pack to use data with old SIM card

Krisha1 · ‎27-09-2023

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the option to get a month's worth of data for £ 40. We both are PAYG & I get data even if I only top up with £ 10. Does this have anything to do with the fact that my SIM was purchased in combination with a smartphone? Is there a way to get my partner the same type of pack I have (so less than that £40 for data add on) without changing SIM/ phonenumber? I hope I've explained the situation relatively clearly, thanking you in advance for any info! Kris

XRaySpeX · ‎27-09-2023

@Krisha1 : Looks like you have a pack on your SIM & he doesn't. A pack includes data. If you don't have a pack you can use your credit to only pay for mins. & texts but not data directly.

What does texting AL to 150 from each of your nos. fully report verbatim (it is free)?

Let him text ALL PACKS to 150 & choose a pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎27-09-2023

@Krisha1 : Looks like you have a pack on your SIM & he doesn't. A pack includes data. If you don't have a pack you can use your credit to only pay for mins. & texts but not data directly.

What does texting AL to 150 from each of your nos. fully report verbatim (it is free)?

Let him text ALL PACKS to 150 & choose a pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Krisha1 · ‎27-09-2023

Thank you so much for your reply, happy to report all is solved! Got
confirmation text he's now the proud 'owner' of 25GB of data haha! It was
so easy to do & processed quick, once you told me where I needed to go..
Thanks again, kind regards Kris

Leanne_T · ‎27-09-2023

Thanks for coming back and letting us know @Krisha1

Leanne 🙂

XRaySpeX · ‎27-09-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)