Convert package to roaming credit

[zwj390]

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I  did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to receive calls. Please help because I do not want to waste any more money 😞

[Christopher_G]

Hi @zwj390 

Welcome to the community.

If you had an active pack, it would automatically be triggered once you topped up the correct amount.

Our Mobile Care team may be able to help you, if you get in touch with the,

Chris

[XRaySpeX]

@zwj390 : Did you text STOP PACK to 150 before topping-up?

[zwj390 · Accepted solution]

Hi! The EE customer care were really helpful in sorting out my problem and its been solved now. Thanks all!

[Christopher_G]

Thanks for letting us know, @zwj390  🙂

Chris

[dbdrossiger]

Hi, I activated Roaming and paid for the 7 Days in Spain, now back in the UK, do I have to do anything or does EE just charge via my usual method (PAYG £10 per month).

[XRaySpeX]

@dbdrossiger : No, you do nowt. The payment would have already been taken from your credit.