Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Getting back my old number on new ee simcard

Is there a quick way I can switch my old number onto my new ee sim card that has not been active for over 6 months.?

Changing payment card

My daughter has my payment card on her EE payment details but wants to change it over to her payment card. When she tries to add a new card it says needs additional payment authentication.

What's the prob?

I have £15 and i want to activate the PACK15... and say to me you need to buy credit BUT i have already!!!!

Resolved! SIM has initiated Call Forwarding that cannot be turned off on phone

I have recently bought a very basic Artfone for my elderly Mother on a PAYG EE network SIM. With no known reason the phone has ceased to make calls or send texts. The calls immediately state that Call Forwarding is on. Call Forwarding has not been se...

International pack

Hello. I have international pack. I still have 250 minutes left , but when I'm trying to call abroad it says that I've run out of credit. It's not a first time . I spoke with EE several times and they say it's a technical issue and I can change my ...

I want to make a package

Active data packs

I want to know how to activate the data package, when I logging to EE app, said , " something wrong, try later " So how to activate the data package

hi i cant send or receive calls but receive and send texts

Resolved! Top up eror

Hello i am trying to top up some credit for my son however always it’s ending up with error and asking me try it later on

SIM issue

Hello, I have been having issues with receiving texts and also sending. I thought it might have something to do with my phone, or perhaps the SIM? Please could you assist with this?