Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! New SIM I payed but no credit

Hi,I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.I have checked my bank an...

How to change subscription pack

I’m looking to downgrade my subscription pack because I don’t need as much data. My pack is supposed to renew in 5 days, how do I change the pack? I would like to avoid overpaying (ie starting a new pack while the current pack is still active). Will ...

Won’t let me select my boost pack

It wouldn’t take the £13.80 out my bank so I topped up automatically of £15.00 and it hasn’t let me top up my packs it’s saying I need to pay another £15.. very frustrating I’ve been trying for over an hour now

Billed incorrectly

Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise

Buy plan for 4Gee wifi mobile

I can't connect my number since it always takes me to the same page. I add my number, tells me that my number is a 4gee wifi number and then takes me back to where I was. I have topped up my account but I can't use the money I added to buy data for ...

Problem to sign on

Hi i have a problem to sign on to my account. I would lime to top ul my account.

Bundle expired early??

Does anyone know why my 30 day bundle has expired today, it gets renewed the same day each month but today it has expired. I still had 9 days left

Won’t let me call even though I’ve topped up and selected a package

It won’t let me call anybody it says I have no credit when I try. What can I do

Top up to package

I want. Use my top up amount for package

PAYG Sim Extra Data Expiry Dates On Pack

Hi, I bought a PAYG SIm from Poundland. The £10 pack that has 500 mins, texts and 5gb Data.I believe the packs initially just come with that.It had a cardboard top to the pack with 20Gb extra data for 6 months stuck on seeming like an extra to the or...