Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

top up

i paid my phone bill online. the payment came out of my bank but on EE it’s saying that i haven’t paid

new payg sim with new £20 subscription pack, no calls, no data!

Bought new payg sim (on 7th March) with new £20 subscription pack, but now, no calls, no data! It worked for a couple of calls as soon as I installed the sim (9th March). Now I am told I do not have enough credit to make any calls. I also dialed 15...

Nerf too borrw credit it's an emergency

Please help me I think I deserve it after all the badges and all the things that I have passed to help people in the past and that I have helped about 20 odd people and I've got about 20 of the awards that I just looked at my profile

Resolved! Renew a pack to another pack

My current pack will end up at 7th of April.But i want to renew it to another pack.How can i do this?

Sim activation

How can I activate my sim? I already purchased a monthly pack, but I can make any calls nor send text, and I also can’t receive any. And don’t know how to contact customer service. I tried activating the sim myself, through App EE but it didn’t work....

Hi

Hi good day I just topped up and I am unable to use my data please can you do something about it

Resolved! Transfering Credit

Hey, I have 20£ credit in my account, is there a way to buy mobile data with it for a different SIM card than registered with my account? Thank you

Resolved! Subscription/Top up issue

Hello, I am unsure to what's the problem but recently whenever I attempt to subscribe or top up using my virtual card through phone, the card number and cvv during the payment process says it is unavailable and I can't enter anything. Please advise.K...

Resolved! No capped credit

Hi How do I get just credit. Every time I buy credit online or redeem a voucher for my EE top up it automatically turns to limited data with a 30 day expiration. I dont want this I just what credit.

Resolved! PAYG Phone number given over on Instagram - Scam/Hacker?!

Afternoon all, My phone number was requested on Instagram and without thinking I sent it over. It only occurred to me a couple of minutes after that I may have made a huge mistake in doing so. What can they do with my PAYG mobile number? Scam/Hack?An...