Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay monthly sim

Hi I purchased a pay monthly sim from EE it’s not arrived yet I want to cancel it as I no longer need the sim as for a better deal somewhere else how do o Cancel a sim and do they charge u for cancelling in the first 14 days I’ve tired to call EE but...

Subscription pack

Hello i bought subscription pack of 15 pounds per 30 days but it has not been activated.who can help me to activate it now?thank you

Packs

Hi all, i recently bought a EE sim card and i topped it up with £15 however i am not available to choose the £15 pack whatsoever, i can choose the £10/£5 ones but i cannot get the £15 one. Does anyone have a solution for this?

New debit card

I have a new debit card. I'm trying to change the card on my EE account details but if I select 'remove card' I'm warned that this will cancel my monthly top up. I simply want to replace the old card with the new card and continue with the top up. ...

Resolved! Mobile package bundle

Can I top up and start a package before the renewal date ????

Packages

Hi, I am travelling in UK and France and bought a sim for my pocket wifi, as internet is a necessity for my work. The person who sold me the sim in the airport told me to get a specific one that will cover both destination. Yesterday I arrive in Fran...

EU data

I have a subscription package and today bought a £ 20 data bundle (3G for 30 days) for use while in Greece(EU) Doesn’t work臘‍. Now have total of 20 G of data and still can’t use while roaming . Can I get this add on reversed?

Rest of the world minutes add on query

Hi,Currently on holiday in Barbados and thought it would be handy to buy the £3 for 30 days rest of the world add-on, only to find it doesn't work when I've tried to call family here; no connection, unable to text. Had to bto be done via WiFi connect...

Problem with roaming

Hello,I have a problem with activating roaming, I'm in the Netherlands and I can't call 150 and I can't send SMS, is there any other way to activate roaming? website or app?

Resolved! Mobile top up

I just want to access my account to check my balance etc but it's saying add device but don't have a contract or sim with EE I just too up.