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Top up barely used mobile

Swat2
Investigator
Investigator

‎28-09-2023 06:42 PM

Hi,

    I topped up my mother's PAYG phone yesterday and got confirmation it was successful. I tried to call her today and got a 'this number isn't able to connect calls at present" message. I can't call 150 or any numbers from her phone either. Is this because it hasn't been used for so long? Maybe a year? Thanks

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎28-09-2023 06:48 PM

Sounds like her PAYG SIM has gone into hibernation.

When did she last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

She needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Swat2
Investigator
Investigator
In response to XRaySpeX

‎29-09-2023 09:59 PM

Thanks this sounds like it has been deactivated then. Frustratingly it allowed me to top it up! If I pass an EE store I may ask as the queue on hold is always so long.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Swat2

‎29-09-2023 10:58 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful