21-09-2023 03:36 PM
My sim has not been in use for over a year now , i travelled out of town, i realizedi can no longer make outgoing calls .
what can i do about this ? how can i get this fixed?
Solved! See the answer below or view the solution in context.
21-09-2023 06:06 PM
@Duchessn16 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
21-09-2023 06:06 PM
@Duchessn16 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
25-09-2023 01:47 PM
This was helpful, Thanks.
25-09-2023 02:02 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.