Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Hello i topped up 10 pounds on my ee sim but i didnt get any data

GeorgeNP
Explorer

‎05-07-2026 06:45 PM

hi I'm george new to ee ive topup today my calls are still barred and i have allowance but when i go in the app it says i have 10 pound and when i pressthe confirm to pay with credit for a 10 pound plan it says can t pay so im confused can you please help.me 

0 Helpful
3 REPLIES 3
GeorgeNP
Explorer

‎05-07-2026 06:46 PM

and i can t text or use data

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-07-2026 12:38 AM

@GeorgeNP : Are you in UK?

@GeorgeNP wrote:

when i go in the app it says i have 10 pound

How can you possibly use the app when can't use data?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
msh12oct
Visitor
In response to XRaySpeX

‎04-08-2026 04:08 PM

George was probably on Wifi at the time.  

 

0 Helpful