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My ee

Yb5
Visitor

‎23-09-2023 12:26 PM

Hi I was wondering why you took money off my top up and it still not working my data should be on right 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎23-09-2023 01:55 PM

Hi @Yb5 

Welcome to the community.

Is your pack active? You can check in your My EE account. If it isn't text NOW to 150 to start it early.

Chris

XRaySpeX
Grand Master
Grand Master

‎23-09-2023 09:02 PM

@Yb5 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)