Top up

CarolineHH · ‎22-09-2023

My sister has topped up my fathers phone with £20 over the internet. He had a text saying 'you have been sent "20 GBP Topup from ontopup.com. To use visit ontopup.com/topup?v=12d5b3ba294ed84e5e. Dad doesn't have the internet hence, I'm doing all this. The above website and numbers do not exist and i still can't add £20 to his phone. help?

XRaySpeX · ‎22-09-2023

Try using Fast Top Up online with a UK bank card (instead of a suspicious website). You don't need to login or register anything. All you need is his mobile no. & it doesn't remember your card details.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

354- · ‎23-09-2023

@CarolineHH - There are many ways to make a top up without using a 3rd party website.

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone