Top up

CarolineHH · ‎22-09-2023

My sister has topped up my fathers phone with £20 over the internet. He had a text saying 'you have been sent "20 GBP Topup from ontopup.com. To use visit ontopup.com/topup?v=12d5b3ba294ed84e5e. Dad doesn't have the internet hence, I'm doing all this. The above website and numbers do not exist and i still can't add £20 to his phone. help?

XRaySpeX · ‎22-09-2023

Try using Fast Top Up online with a UK bank card (instead of a suspicious website). You don't need to login or register anything. All you need is his mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

354- · ‎23-09-2023

@CarolineHH - There are many ways to make a top up without using a 3rd party website.

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone