My account will not let me enter my card details

[Avankaylum1]

When I enter my card details for me to renew my pack each month it will not accept them has anyone got any information about how i can resolve this issue. 

[Leanne_T]

Hi @Avankaylum1 

Thanks for coming here 🙂

Have you used this card previously? 

Is this a UK bank credit/debit card that you are using? 

Leanne 🙂