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New PAYG phone

Monica2023
Explorer

‎14-09-2023 08:56 AM

I received my Nokia phone as well as SIM (£10 bundle)- after charging a phone and inserting a sim only emergency calls are active. On manual network searches phone fails to connect to EE. Any solutions? 

0 Helpful
2 REPLIES 2
Monica2023
Explorer

‎14-09-2023 08:58 AM

Also new mobile number is not recognised when I try to add it to my ee account devices. 

0 Helpful
Katie_B
EE Community Support Team
In response to Monica2023

‎14-09-2023 11:16 AM

Hello @Monica2023. 

Welcome to the community. 

Did you purchase your Nokia phone direct with EE?

Katie