Content restrictions

[Xavier2024]

How do I turn off the content restriction? 
pay as you go SIM

I call to the support team and I have been told to go to one on the stores to solve this and in all 3 shops I have been told they can’t do that have to be online.

I ve been walking back and forth and calling to sort this out, is this a joke ?
what kind of customer service is this ?

[Chris_B · Accepted solution]

@Xavier2024  Customer services can do this so can a EE store.    With calling customer services you’ll need a credit card to pay a refundable token.  If you go to a store you’ll  need in date photo ID.   Please read THIS   

 Or you can use THIS