Can't call lebara number

[Doky85]

Hi Folks

As soon as I want to call my partner lebara number, system says I've dialled incorrect number. From other phone I can call the lebara number,, so definitely I've  some issue I my sisde, any idea folks what's cause this issue? 

[Katie_B]

Hello @Doky85. 

Welcome to the community. 

Are you currently abroad?

Is the number you are trying to call a UK number?

Katie

[Doky85]

We're both in the UK, same town.

[Katie_B]

Thanks for confirming @Doky85. 

Is the number a UK mobile number?

Have you previously been able to call this number OK?

Katie

[Doky85]

Yes, UK number - I was able to call the number last month, I'm not able to
call since the new year.. As I've mentioned before, from none EE number I
can call the number without any issue.

[Katie_B]

Can you receive calls OK from this number @Doky85?

Katie

[Doky85]

Yes, can receive calls from the number. All my settings back to factory as
well.

[Katie_B]

Thanks for confirming @Doky85. 

I'd recommend speaking with our technical care team who can complete a further diagnostics. 

Please be sure to keep us updated here on the community. 

Katie