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Re: What is pay as you go and flex hibernation, and how do I stop it?

VJ27
Visitor

‎02-02-2024 12:44 PM

Hi, 

following on from Jon’s reply I wondered if someone can help me? 

So I have received this message informing me I need to do a chargeable activity or will lose my phone number. However, due to being abroad for the last 6 months my phone will no longer allow me to make calls or texts. I can receive texts but am unable to respond. I therefore can only use my phone when on the internet. I wondered if there is a contact email address or WhatsApp number to speak to ee as my phone will not call them or if there is a trick to being able to send a text/call whilst abroad (Indonesia) . 

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1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎02-02-2024 01:24 PM

@VJ27 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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