Not using minutes but running out

[jpee2]

Hi there,

I have a pay-as-you-go plan where I pay £10 a month for unlimited texts and 500 mins of talk time. The past few months I keep being told my minutes have run out when I have spent nowhere near that amount of time on the phone and then have to top up. Does anyone know why this happens and how to resolve it?

Thank you!

[Northerner]

Hi @jpee2 

When you receive this message text BA to 150 to establish what you have remaining. It maybe this text was sent in error (is automatic).

Let us know the outcome. 

Thanks